Effect of Role Stressors on Turnover Intention among Airport Security Force: Mediating Role of Emotional Exhaustion

Abstract

This study aimed to investigate the effect of role stressors on turnover intention by considering emotional exhaustion as a mediator. Data was collected from 200 male employees of Airport Security Force of Islamabad International Airport through convenient sampling. Occupational Stress Index (Srivastava & Singh, 1984), Maslach Burnover Inventory General Survey (Maslach & Jackson, 1981), Turnover Over Intention Scale (Bothma & Roodt, 2013), were used to measure role stress, emotional exhaustion and turnover intention among employees. Data was analyzed through using Statistical Package for Social Science (SPSS-26). Correlational analysis was use to find the relationship between role stressors and turnover intention. Analysis of the study indicated that there was a significant positive relationship between role stressors, turnover intention and emotional exhaustion. Regression Analysis was use to examine the effect of role stressors on turnover Intention. Results show that role stressors significantly predict turnover intention. Mediation Analysis was carried out to study the mediating role of emotional exhaustion in relationship between role stressors and turnover intension, hence concluded that there was a significant mediating effect of emotional exhaustion on role stressors and turnover intention. Independent sample t test was carried out to explore marital status related differences among employees. Analysis indicates significant mean differences for role stressors, turnover intention and emotional exhaustion. Mean score showed that married employees are higher at role stressors and turnover intention than unmarried employees. Result also indicated that married employees are lower at emotional exhaustion. By providing some coping and intervention strategies for stress management to airport security force through instilling a culture of stress management within the company, offering specialized training programs, writing precise job descriptions, and redesigning the actual workspace airline industry can make the work place appealing for employees.